Mission Statement
It is the objective of Tamar House to provide
care to all residents to a standard of excellence which embraces fundamental principles of good care
practice, and that this may be witnessed and evaluated through the practice, conduct and control of quality
care in the home. It is a fundamental ethos that those who live in the home should be able to do so in
accordance with the home's statement of values.
It is the objective of the home that residents shall live in a clean, comfortable and safe environment, and be treated with respect and sensitivity to their individual needs and abilities. Staff will be responsive to the individual needs of residents and will provide the appropriate degree of care to assure the highest possible quality of life within the home.
To meet these client needs the care service within the home is designed to achieve the following objectives:
- To deliver a service of the highest quality that will improve and sustain the resident's overall quality of life.
- To ensure that the care service is delivered flexibly, attentively and in a non-discriminatory fashion, while respecting each residents right to independence, privacy, dignity, fulfilment, and the rights to make informed choices and to take risks.
- To manage and implement a formal programme of staff planning, selection, recruitment, training and personal development to enable resident's care needs to be met.
- To manage the care service efficiently and effectively to make best use of resources and to maximise value for money for residents.
- To ensure that all residents receive written information on the home's procedure for handling complaints, comments and compliments, and how to use it.